Privacy Policy

Privacy Act 1988 (The Act)

Profile Systems Australia Pty Ltd is subject to the Australian Privacy Principles (APPs) contained in Schedule 1 of the Act which regulates the manner in which personal information is handled by private sector organisations.

What is this policy about?

This policy has been created to provide a clear understanding of how Profile Systems Australia Pty Ltd, uses, stores, discloses and protects personal information in all of its activities and capacities.

Under the Act, ‘Personal information’ is defined as any “information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not”.

Profile Systems Australia Commitment to Privacy

Profile Systems Australia Pty Ltd Investment Partners aims to take all reasonable steps to protect the privacy of the personal information it collects. Maintaining the privacy of our clients is very important to us and we recognise clients will want to know how we deal with the personal information we collect about them. This policy sets out our approach to protecting the privacy of all our clients and contacts in accordance with the law. We are happy to answer questions at any time. Contact details for our Privacy Officer are listed at the end of this document.

What type of personal information do we collect and hold?

We will only collect from you information that is necessary and relevant to our relationship with you, including to enable us to provide to you the best possible service and customer experience. Depending on the exact nature of our relationship with you, we may request that you provide some or all of the following information:

  • information that we may require to initially identify you, including your name, home address and or work address that is relevant to the service that we are providing to you
  • information that we can use to contact you, including your telephone number, mobile number, email address, work address, mailing address and or residential address.

How do we collect personal information?

In the general conduct of our business we may be required to collect, hold and use personal information. We will generally collect such personal information from you directly in person, through telephone conversations, written correspondence, through our website when you log in, or through an authorised third party. Where required we may also obtain personal information from third parties including public registers, regulatory authorities and/ or credit reporting providers.

Why do we need personal information?

There are various reasons why we might need to collect, hold, use or disclose your personal information and this will depend upon the specific services that we are providing to you but we will tell you the main reason for asking for your personal information at the time when we ask you to provide it. Usually, the main reason that we will need to collect your personal information will be relating to a service that we are providing to you or are about to provide to you and for contacting you in relation to those services. Our main services include the sale, and delivery of goods; providing a forum for product and service reviews and feedback; providing information and responding to queries in relation to our goods and services; processing of warranties and coordinating the installation of goods.

Do we give personal information to any other person or organisation?

Profile Systems Australia Pty Ltd do not provide personal information to any other person or organisation locally or internationally. All Profile Systems Australia Pty Ltd staff with permitted access to client information are specifically required to observe our confidentiality obligations.

We may be required, from time to time, to disclose client information to Governmental or judicial bodies or agencies or our regulators, but we will only do so under proper authority. We will not disclose client information to any external organisation unless we have client consent or are required by law or have previously informed the client.

Security of Personal Information

We have various policies and procedures that are designed to ensure that the personal information we collect remains confidential and secure, both in paper and electronic environments. We maintain strict security systems designed to prevent unauthorised access to client information by anyone, including unauthorised staff. However, whilst we are committed to protecting the personal information and privacy of users on our websites, we cannot guarantee the security of any information disclosed online. If at any time you are concerned about sending information over the internet, you may contact us by telephone or post. We further note that any links to third party websites that are not operated or controlled by us have been inserted for your convenience only. Use of such websites or any other third-party websites, in general, are not covered by this policy and we recommend you review their relevant privacy policy before supplying any personal information.

Internet Site Privacy

Profile Systems Australia Pty Ltd’s Website may use technology to monitor traffic through the site, but this is done without collecting personal information.

When you access Profile Systems Australia Pty Ltd Website we may record your server address, along with when you accessed our Website. We are also able to access general information regarding the pages and documents you reviewed and/ or downloaded.

Profile Systems Australia Pty Ltd uses cookies and similar technologies, such as tags and pixels (‘Cookies”), to personalise and improve your customer experience as you use our Website. This section provides more information about Cookies, including how we use them and how you can exercise your choices about our use of Cookies.